Technical support of the site

Ensure uninterrupted operation of your website with professional technical support, stable operation of the website and server, and testing of important website elements.

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Professional development

Tailoring solutions to your business

Personal manager

Why do you need website support?

Website maintenance is a comprehensive service aimed at ensuring the smooth operation of your web resource. Our development team constantly monitors the functionality of your website, promptly fixing any problems and preventing potential threats. We conduct regular server checks, optimise database performance, update software, and monitor website security. Our specialists closely monitor the performance of the front-end and back-end, ensuring fast page loading and smooth operation of all interactive elements. We also pay special attention to checkout forms and other critical components, ensuring that your customers can always perform the necessary actions on the site without any complications. Technical support from Query is your confidence in the stable operation of your website and constant readiness for the growth of your online business.

Our cases

Шинтех

Website development for a partner of car tire manufacturers

4 months

The term of realization of the project

Objective

Transfer the site and update the design

Website

https://shinteh.com.ua/

Теплорадість

Development of a marketplace website based on an old site

6 months

The term of realization of the project

Objective

Make a marketplace from a website

Website

https://teploradost.com.ua/

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How we operate?

Monitoring and stability

Contact us via email, messengers, or phone. During the discussion, we identify the key elements of the website that need constant monitoring, prioritize tasks, and respond to requests. We create an individual technical support plan based on the specifics of your project and business processes.

Preventive maintenance

We conduct regular server health checks, renew SSL certificates in a timely manner, and update CMS versions. We control security and optimize the speed of the website. We create and store data backups according to an agreed schedule. We prevent possible technical problems.

Maintenance

We ensure the smooth operation of all feedback forms, applications, and customer communication tools. We control the correctness of integrations with CRM, payment systems, and other services. We promptly identify and fix technical failures on all pages of the website.

Operational support

We guarantee a response to requests within the established timeframe. We quickly fix errors that arise in the operation of the website and its functionality. We provide detailed reports on the work performed and the status of the project. We advise on technical issues and help with urgent tasks.

Frequently asked questions

What is technical support?

Technical support is a comprehensive service of the site after launch: performance monitoring, security updates, backups, bug fixes, hosting and domain support, content updates, consultations on technical issues. It also includes preventive maintenance and prompt response to problems.

What is included in the service of technical support of the site?

Technical support service includes: daily monitoring of site availability, security checks and protection against hacking, regular backups, CMS and module updates, performance optimization, bug fixing, SSL certificate support, technical consulting, server log analysis, processing of technical user requests, minor interface and functionality improvements.

How much does it cost to technically support a site?

The cost of technical support is formed depending on the type of site, scope of work and level of support. The basic package includes monitoring and response to critical problems. The standard package is supplemented with regular updates and minor edits. Extended package assumes full technical support with the possibility of revisions. The price depends on the complexity of the project and the required response time.

What is the average turnaround time for website tech support?

The terms of tasks fulfillment during technical support: critical errors - 1-4 hours, important problems - up to 24 hours, non-critical tasks - 2-3 working days, scheduled revisions - by agreement of the parties. Reaction and solution time depends on the selected support tariff, complexity of the task and urgency level.

Technical support of a website for steel work

In today's digital world, having a functional and reliable website is critical to the success of any business. However, creating a website is only the beginning of the journey. To ensure the smooth operation and maximum efficiency of your online presence, you need constant technical support of the site. The Query team offers professional support and maintenance services for web resources of any complexity, ensuring the stability and security of your online business.

Why is technical support so important?

Regular website maintenance is not just an option, but a necessity for any modern business. Without proper attention to the technical aspects, your website may face a number of problems that will negatively affect its performance and, as a result, your business. Here are a few key reasons why website maintenance should be a priority:

Security: The Internet is full of threats, and without constant monitoring and updating of security systems, your website can become an easy target for hackers.
Performance: Slow page loads and crashes can drive visitors away and reduce conversions.
SEO: Search engines favor sites with good technical optimization, which affects your position in search results.
Compatibility: With the advent of new devices and browser updates, it is necessary to ensure that the site is displayed correctly on all platforms.
Functionality: Regular checks help to identify and eliminate errors in the operation of forms, payment and other critical elements of the site.

Comprehensive approach to technical support

Our team at Query offers a comprehensive approach to website maintenance. We work with various types of web resources, including corporate websites, online stores, information portals, and service websites. Regardless of the scale and specifics of your project, we will ensure its stable operation and development.

Work with different CMS and frameworks

Our specialists have in-depth knowledge and extensive experience with a wide range of content management systems (CMS) and frameworks. We provide qualified support for websites developed on:

Laravel
Symfony
OpenCart
WordPress
Bitrix
PrestaShop
Drupal
MODX

Each of these platforms has its own peculiarities and requires an individual approach to maintenance. Our team constantly monitors updates and best practices for each CMS to ensure optimal performance and security of your website.

Key aspects of technical support

Performance monitoring and optimization

We regularly analyze page loading speed, server response, and overall website performance. This includes database optimization, caching settings, and minimization of resource-intensive scripts. Our goal is to ensure fast and smooth operation of your website even under high loads.

Ensuring security

Protecting your website from external threats is our priority. We implement a multi-level security system that includes:

Regular updates of CMS and plugins
Monitoring and blocking of suspicious activity
Setting up firewalls and intrusion detection systems
Create and manage SSL certificates
Conducting security audits and eliminating vulnerabilities

Technical SEO optimization

We pay special attention to the technical aspects of SEO, which are critical for high search engine rankings. Our work includes:

Optimization of the site structure and internal linking
Improving page loading speed
Setting up server responses and redirects
Creating and optimizing an XML sitemap
Implementation of schema.org micro-markup
Analyzing and fixing indexing problems

Adaptation and cross-browser compatibility

In the era of the mobile Internet, it is crucial to ensure that your website is displayed correctly on all devices and in different browsers. We conduct regular testing and optimization to ensure that your website looks and functions perfectly regardless of how the user accesses it.

Updating and expanding functionality

The world of web technologies is constantly evolving, and it's important that your website keeps up with current trends. We offer:

Integration of new features and modules
Updating the design of individual elements
Improving the user interface
Implementation of new interactive elements

Data backup and recovery

We understand how important data is to your business. That's why we implement reliable backup systems that allow you to quickly restore your website in case of unforeseen situations.

Technical support and consultations

Our team is always ready to answer your questions and provide expert advice on the technical aspects of the website. We help our clients make informed decisions about the development of their web resources.

By choosing technical support for your website from Query, you get a reliable partner who will ensure the stable operation of your online business. Our experience with various platforms and types of websites, from small business cards to large e-commerce projects, allows us to provide the highest quality services.

Leave your website maintenance to the professionals and focus on growing your business, knowing that your online presence is in good hands. Contact us today to discuss how we can help your website run more efficiently and securely.